Mystery client service for InCor Sp. z o.o.

Mystery client service for InCor Sp. z o.o.

Between October and November 2024, the ConQuest Consulting team provided advisory services to InCor Sp. z o.o. The goal of the engagement was to conduct a mystery client study and develop recommendations for sales strategy.

What activities were included in the project?

The service implementation began with the preparation of a detailed request for quotation, which was sent to 10 competing companies. As part of the project, telephone conversations were also held with representatives of the surveyed companies to obtain additional information about their offers and sales processes.

The collected data was compiled into an Excel file, including, among other things, price, scope of services, customer service quality, cooperation terms, and an assessment of offer materials. Based on these analyses, a comparison of competitor offers with InCor's offer was made, which enabled the development of a list of recommendations to support the preparation of an effective sales strategy.

Consulting results for InCor Ltd.

By implementing this service, InCor Sp. z o.o. gained a comprehensive overview of customer experience and service quality among its competitors. The recommendations received allowed for the identification of best market practices and pinpointed areas requiring optimization.

Konrad Rojda, CEO of InCor Sp. z o.o., had this to say about our collaboration:

„The conducted study provided key information that formed the basis for developing an effective sales strategy.”

Thank you for your trust!

If your company also needs support in mystery client research or sales strategy development, we encourage you to fill out the form below, and we will gladly present how we can help you!